frequently asked Questions
Issue 1:
I come to St-Cyprien, how can I make sure that the bikes are available?
1) Your stay is scheduled before the high season (before July-August) in which case it is not necessary to book, there is little chance that the bikes will not be available. To reassure you, you can always go to the store or contact us by phone.
2) Your stay is planned in high season, in this case, the simplest method is to request a quote online from the site, after receiving the quote, accept the proposal and quickly send us the deposit to finalize your reservation.
In July and August we cannot not make a reservation of less than two days online.
Reservations less than or equal to two days are made only in store if availability permits.
Question 2:*
I cannot provide the amount of guarantee, can I leave you my identity papers?
Unfortunately, no bike will be given to the customer who does not pay the amount of the guarantee. This rule is not negotiable.
Issue 3:
Rental bikes are they covered in case of theft or damage?
No, the bikes are not covered by an insurance contract, which is why a guarantee amount is requested from the customer during the rental period. The client, as stipulated in the rental contract, agrees to take care of all insurance issues. (both for voluntary or accidental damage and for theft).
In the event of damage to the equipment, he undertakes to pay the damage at the rate specified in the rental conditions which we invite you to consult.
In case of theft of the bicycle, the guarantee amount is kept in full and an invoice will be returned to you.
We advise you to contact your insurer to find out the conditions of insurance in the event of theft of rented equipment.
Issue 4:
Provide equipment with the bikes?
We provide one lock per bike and a repair kit (or an extra inner tube) to allow you to repair your punctures at no extra cost. The repair by us is not included in the rental price. It will be billed to you at the preferential “rental” rate displayed in store.